Privacy Policy

Our Contact Details

Name: Andy Syder
Address: 2 Boulderside Close, Norwich, Norfolk NR7 0JJ
Phone Number: 01603 432529 / 07881 692332

What type of information we have
We currently collect and process the following information:

  • Name and addresses
  • Phone numbers
  • Email addresses

How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To forward quotations, invoices, statements and warranties too.
  • To update past customers with information regarding boiler service due dates. Or changes to our contact details or website.

What we do with the information we have
We use the information that you have given us in order to process customer quotations, invoices, statements and warranties.

We do NOT share this information with any other organisation. Information used to register boiler warranties is only used with the customers advanced permission.

How we store your information
Your information is securely stored on a password protected database. Any paperwork is secured in our key holder only locked office.

We keep your contact details for six years. We will then dispose of your information by destroying past invoices if you are no longer a customer.

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at, 01603 432529 and or ‘2 Boulderside Close, Norwich, Norfolk NR7 0JJ’ if you wish to make a request.

How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

Baxi & Firebird
Glowworm & Grant
Mitsubishi Electric & Vaillant
Viessmann & Worcester